Online Shopping Frequently Asked Questions

What currency are the prices on your website?

All prices listed are in Canadian Dollars.

What is the tax rate on your merchandise?

All merchandise and shipping and handling charges are subject to applicable taxes in your province or territory.

What are your shipping rates?

Note: these rates are for shipping within Canada only. International rates may vary. Please call us at 416-763-4176 if you have any questions.

Order Total (before taxes)
Shipping Cost Within Canada Only
$0.01 - $99.99$19.00
$100.00 and up*Free

* Certain products such as trainers, repair stands, car racks, cases of tennis balls, bicycles, and fitness bikes have special rates. Please see table below for details:

Special Items
Shipping Cost Within Canada Only
Bike Trainers


Bike Repair Stands


Car Racks$29.99
Case of Tennis Balls$16.99
BicyclesPlease send us your postal/zip code for a shipping quote
Fitness BikesPlease send us your postal/zip code for a shipping quote

How long until I receive my order?

Estimated shipping time is 2-3 business days between major centres in Canada, 5-7 business days for rural delivery.

Who do you ship with and will I get a tracking number?

We ship with Canada Post Expedited. Tracking numbers are provided once your order has been processed/shipped.

What is your return policy for online purchases?

Regular-priced goods returned unused in original packaging may be returned within 7 days of receipt of the order, at the buyer's shipping expense for a refund (less original shipping charges incurred to ship your order and 18% RE-STOCKING CHARGE).

All sale items are final sale.

ie tennis frame that we have strung, Cycling bikes or safety items. If you are unsure if the item you are interested falls in this category, please give us a call at 416-763-4176.

Is your payment system safe and secure?

In order to protect all parties involved, we receive payment exclusively through PayPal. As a well-established and reputable e-commerce site, we trust PayPal as the safest way to do business online.

Online Bike Purchase Details

Not all bicycles are available for delivery/shipping.

Felt, Norco, and Rocky Mountain brand bicycles are only available for in store pick-up.

Delivered bikes will come un-assembled. Un-assembled bikes must be assembled at purchaser's expense by an authorized bike dealer.

Bikes picked up in-store will be assembled by our team at no extra charge.