Terms and conditions :

To place an order from the website you are prompted to read the terms and conditions, and agree to such terms, an order cannot be processed until you agree that you read such terms and   CLICK  to  agree to terms and conditions, as stated below. If you click without reading these conditions we cannot be held responsible for your lack of due diligence in regards to terms and conditions of the order you are processing.

What is your return policy for online purchases?

ALL SALE ITEMS ARE FINAL SALE/NO REFUNDS OR EXCHANGES. 

ITEMS AVAILABLE ON LINE ONLY ARE FINAL SALE, NO REFUNDS/EXCHANGES.

Regular-priced goods returned unused in original packaging may be returned within 7 days of receipt of the order, at the buyer's shipping expense for a refund (less original shipping charges incurred to ship your order and 18 % RE-STOCKING CHARGE).

Order cancellations : IMPORTANT 

Orders cancelled  are subject to a $ 20.00 processing fee. If the value of the order exceeds 500.00 the fee is 3.6 % of the value of the order, this is the processing fee we are charged by the processor , regardless of your cancellation as the processor has provided the service.

  Orders must be cancelled within 24 hours.

ANY PRODUCT THAT IS CUSTOMIZED OR SPECIAL PROCURED MERCHANDISE MAY NOT BE RETURNED AND MAY NOT BE CANCELLED AT ANYTIME DURING ORDER PROCESSING , ie tennis frame that we have strung, Cycling bikes or safety items. If you are unsure if the item you are interested falls in this category, please give us a call at 416-763-4176.

What are your shipping rates?

Shipping times are estimates only and vary by products.  We ship all orders as quickly as possible but cannot control what happens after it leaves the store.

Note: these rates are for shipping within Canada only. International rates may vary. Please call us at 416-763-4176 if you have any questions.

IMPORTANT NOTICE : If you are ordering a bicycle on line

* Certain products such as trainers, repair stands, car racks, cases of tennis balls, bicycles, and fitness bikes have special rates. Even though during the checkout process your order may show free shipping for a bicycle you need to contact us for a shipping quote as bikes that do qualify for shipping are not shipped free !!

 Please see table below for details:

Online Bike Purchase Details

Not all bicycles are available for delivery/shipping.  

Felt, Norco, and Rocky Mountain brand bicycles are only available for in store pick-up.

Delivered bikes will come un-assembled. Un-assembled bikes must be assembled at purchaser's expense by an authorized bike dealer for warranty to be valid.

Bikes picked up in-store will be assembled by our team at no extra charge.

If you have any questions please call us directly (416-763-4176) or email us at info@brownssports.com. 

By checking the box on the checkout screen you are agreeing that you have read, understand and agree to these terms. There are no returns due to colour variances.